Grievance Redressal Mechanism

At SnuggyBee, we value your shopping experience and are committed to resolving your concerns efficiently. In accordance with the Information Technology Act and Consumer Protection (E-Commerce) Rules, we have appointed a dedicated Grievance Officer to address any escalations, complaints, or disputes.

📋 Grievance Redressal Officer Details

If your query or complaint has not been resolved by our regular customer support team, you may directly escalate the matter to our Grievance Officer:

• Name: Mayank Kumar Azad

• Designation: Grievance Redressal Officer

• Email: grievance@snuggybee.com

• Address: I-1001, Monsoon Breeze, Sector 78, Gurugram 122004

• Working Hours: Monday to Friday, 10:00 AM to 6:00 PM IST

🔍 How to Lodge a Grievance

To help us investigate and resolve your issue quickly, please send an email to the Grievance Officer with the following mandatory information:

• Order ID (for order-related disputes)

• Registered Email ID & Phone Number

• Summary of the Issue (e.g., payment failure, refund delay, damaged product)

• Supporting Evidence (e.g., screenshots, chat history, product unboxing videos)

⏳ Timeline for Resolution

• Acknowledgment: You will receive a unique ticket number within 48 hours of lodging your complaint.

• Resolution: We target a final resolution for all standard grievances within 15 business days from the date of receipt.